FAQ

Q: Are you an authorized dealership?

A: Yes.

Q: What happens if you send me the wrong part?

A: If you receive the wrong part simply contact our team at 937-665-1773 with your VIN number and we'll walk you through the process of correcting the issue and making sure you receive the right part.

Q: What happens if I order the wrong part?

A: To avoid getting the wrong part please submit your VIN with the order. This will help us get the correct one the first time. If you do not use the VIN and the order is wrong, please contact us via email or phone and we will help you with the process. The customer will have to provide their own return label at their expense.

Q: How long does it take for a part to arrive at my door?

A: Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.

Q: What happens if I need to return or exchange a part?

A: When wanting to return a part, simply send it back to us and send us an email letting us know. We will refund the account once it arrives back to our facility. Shipping will not be refunded. If you would like to do an exchange, please get in contact with is as we only do these in certain situations, such as a wrong part.

Q: What if the part is broken or damaged during shipping?

A: No problem! If you received an item that is damaged, please send photos of the damaged item as well as the box it arrived in to: gcaldwell@airhyundai.com. Also, please include your name and order number in the email. This will allow us to expedite the process and get your replacement part out faster.

Q: What is a VIN and why do I need it?

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q: Where can I find my vin?

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q: Do you ship outside the US?

A: Shipping is only accessible to the 48 contiguous states.

Q: Do you offer express/expedited shipping?

A: We do offer express/expedited shipping. Costs vary on the type of part and the weight. The cost will be calculated once you are in the checkout screen.

Q: What shipping methods do you offer?

A: We offer shipping through FedEx, UPS and USPS. Also with extra fees we offer freight through FedEx on certain items.

Q: Can I track my package?

A: An automated email will be sent once the item is shipped. It will include the carrier and tracking number.

Q: What payment methods do you accept?

A: We accept PayPal, Visa, MasterCard, American Express and Discover.

Q: How do you protect my credit card information?

A: Through our website provider's secure checkout system, all credit card information is safely encrypted on our website to help protect your information from being compromised.

Q: What do I do if I need to cancel my order?

A: If you ordered the wrong part or need to cancel your order, simply contact our team at 937-665-1773 and they'll assist you with your cancellation.

Q: Do I need to have an account to order a part?

A: No. Simply visit our website and start shopping!

Q: Do you offer a warranty on parts and accessories?

A: 12 months or 12,000 miles. Whichever comes first.

Q: How do replacement parts affect my vehicle’s warranty?

A: Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part.

Q: How can I be sure the part I need will fit my vehicle?

A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

Q: We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at XXX-XXX-XXXX and we can give additional help prior to ordering.

A: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

Q: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

A: Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q: What if I want to talk to a real person about my order?

A: No problem! Just call 937-665-1773 and a member of our team will assist you.

Q: What are your Customer Service hours?

A: (Customer service hours for website.)

Q: Do you ever offer coupons or discounts?

A: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q: Do you charge sales tax?

A: Sales tax is only charged on local pick up orders only.

Q: I don't know how to look up the parts I need. Can I call in my order?

A: Absolutely! Just give us a call at 937-665-1773 and one of our parts specialists will assist you.